Refund Policy

Last updated: 2024 April 22

Thank you for choosing to buy from us. shops. We want to make sure you have a pleasant shopping experience, so we want to make our return policy clear.

1. Return conditions

1.1. You can return the goods within 14 calendar days from the date of delivery of the goods.

1.2. To submit a return request, the goods must be undamaged, unused and in the original packaging.

1.3. We do not accept returns for hygiene products (such as cosmetics) if they have been opened or used, unless the product is defective.

2. Return Procedure

2.1. Before returning items, please contact us by email. by mail or phone and provide information about the reason for the return.

2.2. After we receive your return request, we will provide you with instructions and a return form.

2.3. Return shipping costs are the responsibility of the buyer, unless the item is defective or you received the wrong item.

3. Return receipt and return processing

3.1. When we receive the returned items, we will check their condition and process the return.

3.2. The refund amount will be refunded to your bank account of placing the order within 5 working days after we confirm the condition of the returned goods.

Contact us

If you have any questions or comments regarding the return policy or the returns process, please contact us by email. by mail info@bonnie.lt  or by phone +37061558887.

We aim to ensure you have a pleasant buying process and are ready to help with any questions you may have.

Regards,

bonnie. team